FAQs

HexGaming controller works both wired and wirelessly if your PC supports Bluetooth.

Because of its extreme efficiency at racking up tons of kills in online multiplayer shooters, where it is most commonly used, it is one of the most...

We use only authentic official ps5 controller to build our customized controller. Yes, HexGaming ps5 controller will work on ps5. HexGaming ps4 con...

To make a return / exchange within the 30-day return policy, please visit the full returns policy found here. Please create a support ticket (found...

The 90-day warranty covers the cosmetic condition of the controller and its full functionality upon delivery or manufacturing defects. You can find...

For 90 days in-warranty repairs, HEXGAMING will provide you with a pre-paid shipping label to bring your controller to our facility. If you do not ...

You can use the tracking number to check the status of your package.

In the warranty period, repairs require 10 - 14 business days for completion after we receive the game controller. Out of warranty repairs require ...

Typically, all refunds are issued after your hex controller with all accessories in the original controller storage bag has been received and inspe...

Returning Undamaged or Non-Defective Items: You have a 30-day trial period, from the day of delivery to apply a return request on the Contact Us pa...

If you already contacted our customer service team, we will process your request as quickly as we can. We will address repairs in the order they we...

All hex controllers come with the 3-month (90 days) warranty following the date you purchased the hex controller. Besides, you can get an extended ...