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IF MY CONTROLLER IS OUT OF THE WARRANTY COVERAGE, CAN YOU STILL REPAIR MY ITEM?

If your hex controller needs repair but warranty exclusion, please submit a ticket on the Contact Us page, and we will provide maintenance service according to the situation. Costs of shipping and repair of controllers not within the warranty coverage are at the customer's expense.

If you already contacted our customer service team, we will process your request as quickly as we can. We will address repairs in the order they were received.

If this is a new request, please create a support ticket here. Please be sure to include your:

First and Last Name
Order Number (if available)
Serial Number
A detailed explanation of why your controller needs servicing

For previous orders without a serial number, please provide the purchase platform and order number for warranty service.