Shipping & Delivery
HEX CONTROLLER SHIPS TO THE UNITED STATES AND MORE COUNTRIES. EUROPEAN COUNTRIES HAVE NOT OPENED YET.
1. Assemble and Delivery
Your customized HEX controller will take about 5-7 days to assemble.
It will be shipped from China via Standard International Shipping.
- United States: Estimated delivery time is 15-25 business days.
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Mexico and Canada: Estimated delivery time is 7-14 business days.
Shipping Update for U.S. Orders:
Due to recent changes in U.S. tariff regulations, our shipping channels and delivery timelines have been impacted. As a result, the estimated delivery time has been adjusted to 15 - 25 days. For any questions or concerns, feel free to contact our customer support team, thanks!
NOTE: While we strive to meet the estimated delivery timelines, occasionally, factors beyond our control (such as weather, holidays, customs delays, or carrier issues) may cause delays. We appreciate your understanding in such situations.
2. Two choices of shipping methods - Controller
Free Shipping: Standard Shipping From China(U.S. orders are limited to Standard Shipping only)
Expedited Shipping Rates: $25 with DHL Express From China 5-10 Business Days
Please note: For shipments to Mexico, an additional $25 customs prepayment handling fee will be applied for DHL shipments.
3. Customs Tax
3.1 United States and Canada：
Your order may be subject to additional taxes, duties, and/or fees (including customs clearance) charged by the destination country. Please note that the recipient is responsible for paying customs fees and import taxes.
3.2 Mexico：
Customs Duties - According to the new documentation requirement by the Mexican government, starting January 1st, 2025, goods valued below USD 2,500 will be subject to a 19% duty fee.
Customs Declaration - All shipments to Mexico must include the recipient's RFC (Federal Taxpayer Registry Number) or CURP (Unique Population Registry Code). Failure to provide these details may result in shipment delays, returns, or destruction of the package, and could incur fines or penalties.
Important - Please ensure your RFC or CURP is entered correctly. Incorrect tax information may lead to shipping failures, and we cannot provide refunds for failed deliveries caused by such issues, thanks for your attention!
