HEXGAMING provides a 6-month (180 days) warranty period following the date you purchased the hex controller against manufacturing defects for 180 days. Defective products within 6 months will get repaired or replaced at our discretion. You will get a pre-paid Shipping Label to arrange the shipment so you don't need to pay any return delivery charges within 180 days. The freight charge is at our expense.
This warranty does not apply to consumable parts, such as batteries, or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
WHAT DOES THE WARRANTY COVER?
Your controller will be protected against any manufacturer defects from the date of a receipt up until the warranty end date. The HEXGAMING warranty provides the following:
Defects resulting from hardware alterations carried out by HEX controllers, with the exception of the original motherboard.
WHAT DOES THE WARRANTY NOT COVER?
Alteration of hex controller products will void the warranty, and will not be applicable if a defect has occurred due to:
Repairs, or alterations to the hex controller not authorized by us.
Evidence of tampering includes, but not limited to, an attempt by you or a third party to open, dismantle, customize, or change the hex controller or accessories.
The motherboard burned out due to a short circuit.
HOW TO REPAIR YOUR HEX CONTROLLER OUT OF THE WARRANTY PERIOD?
If your hex controller is in need of repair and is outside of the warranty period of 6-month, don’t worry please contact us, we can provide maintenance service according to the situation. The customer is responsible for all shipping charges.