Hexgaming Warranty Additions

HEXGAMING Official Warranty Additions

HexGaming offers lifetime warranty coverage for all PS5, PS4, and Xbox controllers. Please refer to the detailed terms below:

✅ Within 6 Months

  • Warranty Service: Free Replacement
  • Shipping Fee: Covered by HexGaming

✅ Between 6 and 12 Months

  • Warranty Service: Free Replacement
  • Shipping Fee: To be covered by the customers

✅ After 12 Months

For urgent replacement needs, customers may select the paid replacement service (see the Paid Replacement Option for applicable fees)

  • Warranty Service: Free Repair
  • Shipping Fee: To be covered by the customers
  • Repair Time: 3 months

🔁 Paid Replacement Option

▶ 12 to 24 Months

  • Replacement Fee: $55 ( For PS5/For PS4/For Xbox)
  • Shipping Fee: Return shipping paid by the customers; shipping fee $20

▶ Over 24 Months

  • Replacement Fee: $95 (For PS5/For PS4/For Xbox)
  • Shipping Fee: Return shipping paid by the customers; shipping fee $20
  • For post-delivery product issues, contact our warranty team at service@hexgaming.com. Xcotton policyholders may submit claims directly via their insurance service.

Thank you for choosing HexGaming. We are committed to providing excellent after-sales service and protecting your investments!