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Warranty

HEXGAMING LIFETIME WARRANTY
HexGaming controllers come with a lifetime warranty against manufacturing defects, covering specific types of warranty claims and shipping rate conditions below.

WHAT DOES THE WARRANTY COVER?
HexGaming Lifetime Warranty Coverage:
Button Malfunction
Joystick Drift
Other Manufacturing Defects

90-Day Warranty Coverage:
Battery Malfunction
Vibration Issues
Controller Mainboard Problem

WHAT IS NOT COVERED?
The warranty does not cover the following:
1. Deterioration or failure due to prolonged use, wear, or aging.
2. Damage caused by deliberate or negligent actions, such as misuse, dropping, throwing, or other forms of abuse.
3. Unreasonable or excessive use, including commercial use.
4. Electrical damage resulting from power surges, lightning, or other external sources, including exposure to fluids, moisture, or chemicals.
5. Alterations to or tampering with the controller, including unauthorized attempts to open, dismantle, customize, modify, or self-repair the HEX controller.

SHIPPING COST TERMS
HexGaming covers the shipping costs to and from our facility for warranty coverage claims made within 90 days of the HEX controller the date you received. You will get a pre-paid shipping label to arrange the shipment so you don't need to pay any return delivery charges within 90 days. After 90 days, the customer is responsible for all shipping costs associated with warranty claims.

Defective products will be repaired or replaced at our discretion. For all repairs or replacements performed by HexGaming, the 90-day warranty coverage period is 3 months from the date received. When the HEX Controller is returned for repair for the second and subsequent times, the customer is responsible for all shipping costs.

HOW LONG WILL IT TAKE TO REPAIR?
The repair time for the HEX controller is approximately 15 days, excluding shipping time.

HOW TO REPAIR YOUR HEX CONTROLLER WARRANTY NOT COVERED?
If your HEX controller needs repair but warranty exclusion, please submit a ticket on the Contact Us page, and we will provide maintenance service according to the situation. Costs of shipping and repair of controllers not within the warranty coverage are at the customer's expense.

 

*The previous warranty policy is void. The new warranty policy outlined above is in effect and applies to all situations.
*For orders without a serial number, please provide the purchase platform and order number for warranty service.